The client support that you can receive from your shared hosting company is really important, no matter if you have pre-sales questions and you aren't a customer yet, or you've got some technical problem with an existing account. Prompt and accurate info regarding a question or an issue can save you lots of time and efforts, not mentioning that this can often be a proof that you're ordering from an actual hosting supplier and not from some reseller. If you get a hosting account via a company that does not own its servers and it can't access them right away, it's quite possible that you will wait for a couple of days to get an answer to any query, therefore your web sites may stay offline for quite a while. In contrast, a company that offers numerous ways of communication and has a technical support team available any time can assist you right away and help you limit or entirely avoid any downtime and prospective losses.
24/7 Customer Support in Shared Hosting
Our Linux shared hosting packages feature 24/7/365 pre-sales, customer and tech support, so regardless of whether you're inquiring for our solutions well before you make a purchase or you're an existing client and you have a question or a issue, you're able to contact us anytime, including holidays and weekends. We have many channels to contact us - a couple of phone lines around the globe for your convenience plus live chat support for billing, pre-sales and general questions; email messages as well as support tickets for more technical matters or any troubles which need extra time to investigate and resolve. In contrast to a number of other web hosting providers, our trouble tickets feature a warranted maximum response time of only one hour, so regardless of what your problem is, it'll be resolved timely and you won't waste days to get something fixed.
24/7 Customer Support in Semi-dedicated Hosting
All the Linux semi-dedicated packages that we supply come with 24/7 customer and technical support, which means that whatever the problem you have, you're able to get in touch with us and we'll assist you at once. The guaranteed reply time for each email message or ticket that you open through your Hepsia website hosting Control Panel is just one hour; typically the response time hardly ever exceeds 20 min. In addition, we provide telephone support with multiple local numbers around the world as well as a live chat, which means that you'll be able to get in touch with us and get more info about our solutions even if you do not have an account yet. We can assist you with nearly any question or a difficulty you may have - payment methods, package specs, email setup, web hosting account settings, etcetera. If you employ our services, you won't ever encounter a scenario where you have to wait for a couple of days to get a problem resolved like you have to do with a number of other service providers.
24/7 Customer Support in VPS Hosting
Every virtual private server plan that we offer features 24/7 customer and technical support, so if you experience any issue with the pre-installed software on the machine or you have any pre-sales or basic questions, you're able to contact us at any moment, even holidays and weekends. For your convenience, we provide different ways of communication - telephone support with several local numbers worldwide, live chat, emails and a ticketing system, which is accessible from the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complicated technical problems as it is much easier to monitor what is going on. The maximum guaranteed response time for all the email messages and tickets is 1 hour, yet it rarely takes that long to get support. When you acquire the Managed Services upgrade that we provide, our admins can also help you with any third-party software difficulties.
24/7 Customer Support in Dedicated Web Hosting
We are aware how important it is to have timely support in general, let alone if you run a whole server, so each dedicated server that we provide comes with 24/7 support with 1-hour response time guarantee regardless of the issue. This service is absolutely free for any type of problems with your server or the software that was installed from our administrators during the setup, therefore you're able to contact us as many times as you'd like, even during holidays. You can either open a ticket from the billing section or you can send an e-mail message, and the actual reply time for either of these rarely surpasses 30 minutes as we have admins available 24x7. In case you require general info about our servers or you've got some billing question/issue, you may also call one of the local phone numbers we have on as many as 3 different continents or you could take advantage of our live chat service and speak to an agent online. For third-party software assistance, we offer a Managed Services upgrade, that you're able to include to your server package from the billing Control Panel.