Although the hosting service offered by the different companies is practically identical, every provider has got their own platform with its own tweaks and different ways to do certain procedures. Because of this, an information-laden knowledge base would be exceptionally useful both for persons with little to no previous experience and for technically competent individuals who will sooner or later find out how particular tasks are executed, but will lose valuable time in the process. The objective of such a knowledge base is to help make the hosting service quick and simple to use, sparing users a lot of time and efforts. The result is gladder customers, since they can easily find the information they are looking for, and considerably less work for the customer care staff, because typically most of the enquiries and problems that customers have are already outlined in the knowledge base. In case the articles are properly written and encompass more things, you will be able to get to know more not only about your own account, but also about the hosting service in general.
Extensive Online Documentation in Web Hosting
Our web hosting packages feature an exhaustive knowledge base where you can find information about all the obstacles that you might possibly come across and their solutions. You can become aware of how to set up and manage a mailing list, how to use an .htaccess file, or how to continue in case the settings of your mail client are correct, but nevertheless you’re unable to send email messages, for example. We’ve tried our utmost to be as comprehensive as possible and to encompass all the available options in order to help you save time and energy and to offer you different solutions for each and every issue. The knowledge base features educational articles too – both general ones about the web hosting service as a whole, and more specific ones, which will help you get familiar with the features and functions of the Hepsia Control Panel. You can find relevant articles about specific functions and features in each Control Panel section, whereas if you want to check the complete article collection, you can go to the dedicated Help section.
Extensive Online Documentation in Semi-dedicated Servers
Our company’s semi-dedicated servers feature a rich online article library where you can find any information that you might require about our web hosting services or about the Hepsia Control Panel that we use. We’ve compiled it on the basis of the feedback that we’ve received from our clients through the years and, as a consequence, our articles address specific issues that you could confront and suggest the most efficient means of repairing them, for instance receiving a 500 Internal Server Error message or not being able to send e-mails from your desktop PC although you have the right SMTP settings. The articles are available in every Control Panel section and you can consult them at any time. They can help you extend your knowledge not only about our services, but also about the web hosting service in general, as they contain thorough instructions and general info such as what file permissions or cron jobs are.