Integrated Ticketing System
Learn more about the Integrated Ticketing Systems and their advantages and disadvantages. See what makes them different from other types of support channels.
There are several ways to touch base with the hosting company whose services you’re using, but the one that you’ll always find regardless of which company you select is a ticketing system. This is the easiest correspondence channel for many reasons. In the event that no client service staff member is free at the moment and they are all busy, a telephone call may not be answered, but a ticket will invariably be received. Plus, you can copy/paste large bits of info without having to worry about typographical mistakes, and in case a certain issue needs more time to be sorted out or a number of replies must be exchanged, all the information will be in one location, so each party can always see the steps taken by the other one. The negative side of using tickets to touch base with your web hosting provider is that they’re typically separate from the hosting platform, which suggests that if you need to supply info or to adhere to directions, you will need to use at least two separate admin dashboards and this number may rise if you wish to manage several domains. In addition, a lot of hosting providers reply to tickets after a couple of hours, or even once in every twenty four hours, and for you as a client, this simply means wasted time while waiting around for a response.
Integrated Ticketing System in Web Hosting
Our Linux web hosting
come bundled with an integrated trouble ticket system, which is an indivisible part of our in-house developed Hepsia hosting Control Panel. In stark contrast to other comparable tools, Hepsia will allow you to manage everything associated with the hosting service itself in the very same place – invoices, files, e-mails, trouble tickets, etc., avoiding the need to sign in and out of different admin consoles. In case you’ve got any technical or pre-sales questions or any difficulties, you can post a ticket with just several mouse clicks without ever leaving your Control Panel. During the process, you can pick a category and our system will offer you a number of informative articles, which will give you more info and which may help you resolve any particular issue before you actually send a ticket. We guarantee a support ticket response time of maximum 1 hour, even in case it’s a weekend or an official holiday.
Integrated Ticketing System in Semi-dedicated Servers
The Hepsia hosting Control Panel, which is included with all our semi-dedicated servers
, was designed with one objective in mind – that you should be able to manage everything associated with your account in one single place and the trouble tickets make no exception. Our ticketing system is integrated into the Hepsia Control Panel, so, in case you have an enquiry or come across a problem, you can contact our technical support team members momentarily without having to use a totally different interface. You can search through your files or check different settings within your account while submitting a new ticket or reading the answer to an old one. If you have tons of tickets and you’d like to track down a specific one, you can make use of the smart search option, which is available in the Help section of the Hepsia Control Panel. We’ll make sure you obtain a response within the hour irrespective of the nature of your query or issue.