A live chat is a real-time way of communication between a web hosting company's support team and its clients. It is an efficient way to receive some information about the hosting services or have some problem resolved as you're speaking with a live representative. The benefits of using a live chat service instead of calling or opening a support ticket are the reduced chance of errors when you exchange data such as usernames or domain names, the more rapid response time since the communication is real-time plus the fact that you do not have to stay on the chat all the time - you're able to do something different while the agent examines the issue in question. Furthermore, you are able to connect with a live chat room from any computer that is connected to the web, avoiding the phone costs that you will need to pay if you are calling to a different country.
Live Chat Support in Web Hosting
In addition to the phone and ticket support, we provide live chat support as well. You are able to get in touch with us every single day, including weekends and holidays, and we can give you more details about the Linux web hosting
that we supply in case you are not among our customers yet, or about common and billing questions in case you already have an account. Although for solely tech matters you'll need to open a trouble ticket to our technical support team, as such issues will need more time to be dealt with, you can still contact us through our live chat for some technical details. For example, we are able to help you set up an e-mail address in your email client or troubleshoot a variety of problems, saving you a lot of time. Even if our phone lines are already off for the day, you'll be able to speak with a live person.
Live Chat Support in Semi-dedicated Servers
We offer live chat support as a part of our services, so that any time you have any kind of questions about our semi-dedicated servers
, you'll be able to talk with our customer care team anytime regardless of whether you have already purchased your account or not. Generally, the chat service is intended for pre-sales, billing and common questions and problems, still we will assist you with quite a lot of technical questions as well. We can help you select the proper plan for your web sites if you don't have an account yet, we can answer any kind of billing questions or issues you may have or we can assist you with setting up your new e-mail address on your PC or smartphone - all of this will be done timely since our live chat service is available all day long, each and every day. Every time you want help, you're able to chat with an agent and save a lot of time.