In case you have a site, a problem may always surface and it does not automatically need to be connected to the web hosting service itself. For example, something might go wrong when you bring a web-based app up to date or some crucial content can be edited or erased by accident. Irrespective of what the nature of the problem might be, you’ll need to contact the respective technical support team and request them to restore a backup or to help you fix the problem that you are facing. How quickly they’ll do it will determine how much time your websites will be unreachable. For specific websites such as social networking sites or web stores, a longer downtime too often equals losing clients and money. Thus, it’s very important that you use the services of a hosting company that offers not only a very good technical support service, but also a timely one.
One-Hour Response Guarantee in Web Hosting
If you are using one of our Linux web hosting and you have an enquiry or face some difficulty, you can contact us 24-7 by opening a ticket or by writing an e-mail and we guarantee that you’ll obtain a reply in less than 1 hour. In case the issue can be sorted out, we will do it before we get back to you, whilst in case there’s something that you need to do on your end, we will supply you with all the necessary info – what settings to check, what workable solutions to try, and so on. Normally, you’ll obtain a reply within no more than thirty minutes, which suggests that waiting around for hours on end or even for more than 1 day to get help is something out of the question. Our 60-minute response guarantee is valid for any question that you may have – general, technical or billing.
One-Hour Response Guarantee in Semi-dedicated Servers
Our help desk support team representatives will be at your service at all times and they will reply to any support ticket that you submit through the hosting Control Panel within no more than 1 hour. The ticket response time is guaranteed irrespective of whether you have a generic inquiry about your semi-dedicated server or you bump into some obstacle and you will not have to wait even that long for most issues. Irrespective of what the nature of the issue is or what time of day or night it is, we’ll be there to assist you, as we are available night and day to take care of any billing, general or technical issue. In case you contact us about anything that is within our capabilities, we will solve it before we respond, which goes to say that you will not have to wait for hours or days while the problem lasts. In case there is something that you have to do on your end, we’ll provide you with the necessary information – what possible solutions to try, what actions to take, etc.