Discover precisely what phone support entails in the web hosting community.
In case you have ever had a web hosting account in the past or you've dealt with any kind of online service, you are probably aware from your personal experience that for some things it's better to consult with a live person over the phone rather than exchange support tickets or emails. In order to find out more about a particular service before you order it or when something small-scale should be done, for instance, it'll be much easier and quicker to get it done live. When you're given the option to get in touch with representatives by phone, it's very likely that you are using the services of a real website hosting provider, not just a reseller. The level of support that you will get on the telephone varies between different suppliers - from standard matters to dedicated technical support. Typically the majority of providers will offer you pre-sales assistance and first level phone support, while more complex technical issues are handled through electronic mail and / or tickets.
Phone Support in Web Hosting
Because we have live telephone support 14 hrs per day, you have the option to call us and talk to our customer support agents to get more info about all of the Linux web hosting
that we supply and make sure that our servers meet the system requirements for your web sites before you purchase anything. For your convenience, we have phone numbers on 3 different continents so you'll be able to call the one closer to you - in the USA, the UK or Australia. In case you are already an existing customer, you will be able to call us about general and billing matters, or even about some tech matters. In case the problem is strictly technical or it can take longer time to investigate, you will have to employ our ticketing system, which will enable both you and our technical support team to monitor the details provided by each side.
Phone Support in Semi-dedicated Servers
If you want additional info for the semi-dedicated servers
that we supply, you'll be able to call some of the three support lines that we have worldwide - in the United States, Great Britain and Australia. In this way, you'll be able to check ahead of time whether our services are appropriate for your web sites. In case you're already our customer and you have a semi-dedicated account, you are able to reach us on the phone for fourteen hours a day about any billing or basic issues. For entirely tech problems you need to employ our ticketing system to contact our technical support because someissues just require extra time to be resolved, still we will assist you on the phone with a number of minor tech problems as well, saving you time and efforts.