The availability of the customer and tech support that a web hosting company offers will tell you a lot for the services which they offer as well. When you can use just e-mails and / or tickets, you have most likely found some reseller and not the website hosting provider. If this is the case, you'll probably have to wait for a few days in order to get an issue resolved since your reseller may not be checking their communication regularly or they may have to get hold of the real website hosting company for extra assistance. When the provider offers several means of communication with quick response time available anytime, they are most likely the top provider, not a reseller. Therefore you will benefit from timely assistance and top quality support since they will have direct access to the servers where your account will be created. Regardless of the problem - technical or sales, it's generally better to have the option to contact your hosting company directly via your preferred method of communication.
24/7 Customer Support in Web Hosting
The customer and technical support services for all our web hosting plans are twenty-four-seven, so you can forget all about waiting for several days in order to receive assistance. If you are not our client yet, you can give us a call, chat with a consultant or send an email. In case you do have an account, you're able to open a support ticket on top of the other three options for communication. You are able to select the best way to contact us depending on where you are or the device you're using. We can easily help you for more or less any webhosting-related query that you have or problem that you can experience and even if you get in touch with us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming matters you may open a ticket, but even in this situation the max reply time will never exceed sixty minutes.
24/7 Customer Support in Semi-dedicated Servers
You are able to try out our support services even before you buy a semi-dedicated server account from us since we have telephone and live chat support for billing, pre-sales and basic questions. Our representatives will help you pick the best plan or give you information about our servers, in order to check whether the system requirements for your web sites are met. If you're an existing client, you also have the option to contact us via electronic mail or via our ticketing system, which can be accessed through the Hepsia hosting Control Panel. We warrant that every time you use these two ways of contact, you'll receive an answer within less than one hour and that’s 24/7, including weekends and official holidays. If you've employed the hosting services of other suppliers, even large ones, you're able to compare the response time as it ordinarily takes an entire day for them to handle a support ticket.
24/7 Customer Support in VPS Servers
If you acquire a VPS server through us, you will be able to use a couple of different means of communication to get in touch with our Customer and Tech Support Departments. For general, pre-sales and billing matters, we now have several local telephone numbers in the USA, the UK and Australia along with a live chat service. When you're an active customer and you require assistance with some technical issue which requires additional time to investigate or resolve, you will be able to open a support ticket from your billing account or you'll be able to send an email and we'll handle the trouble and send you a response within the hour. The reply time is guaranteed 24/7, including weekends and holidays, but for most problems it takes no more than 30 mins to get support. The support service covers the VPS plus all pre-installed software it comes with, so if you need help with third-party applications, you can check the optional Managed Services upgrade that we provide.
24/7 Customer Support in Dedicated Servers
We know how important it is to get timely support in general, let alone when you operate an entire server, that's why each dedicated server that we provide includes 24/7 support with 1-hour answer time warranty regardless of the issue. This service is absolutely free for all of the difficulties with the server or the software that was installed by our administrators during the setup, which means that you are able to contact us as many times as you wish, even during holidays. You could either open a support ticket from your billing area or you could send an e-mail, and the actual answer time for either rarely exceeds 30 mins because we have administrators available twenty-four-seven. In case you want general information about our servers or you've got any kind of billing question/issue, you can also call one of the local phone numbers we have on as many as three different continents or you may use our live chat service and consult with an agent online. For third-party software assistance, we provide a Managed Services upgrade, which you will be able to add to your server package from your billing Control Panel.