Client Support Channels
A 60–Minute Support Ticket Response Time Guarantee
We provide a 60 min response warranty for every support ticket or email that you submit to our support staff. We will quickly answer all the general queries and forward right away the issue to our system administrators in case further assistance is needed. If you make use of the Optional Admin Services package, we will complete any of the included tasks at a time that has been discussed with you preliminary.
An Exceptional Customer Care Service
Our technical support staff will be at your disposal 24/7/365 should you need assistance with our Web Site Control Panel or with any of the applications that we install for your convenience on the dedicated web hosting server. What is more if you need assistance tackling the everyday administration tasks on your dedicated web hosting server, you can take a look at our Optional Admin Services package, which includes backup disk storage space, weekly Operating System updates, troubleshooting and installation services, server monitoring and restarting services, etc.
An Easy–to–Navigate Help Area
We have equipped the Web Site Control Panel with a comprehensive knowledge base, which includes exhaustive explanations of its features and functionalities. Additionally, we have filmed exhaustive video tutorials that will further instruct you how to carry out a particular task or resolve a frequently experienced issue. All the help articles and the tutorial video clips are easily reachable from each Web Site Control Panel section through the Help and Videos buttons situated in the upper right corner.