Support Channels

  • 1 hour ticket response time

  • A User–Friendly Help Center Section

  • You’ll find nearly all the answers to your questions in the user–friendly Help Center section built into your Web Site Control Panel. It boasts an ever–increasing database with regularly asked questions and exhaustive educational articles compiled by our skilled customer support staff.

  • Top quality support service

  • Instructional Video Clips

  • If you want to watch how an action is done or how an issue is solved, instead of just reading about it, have a look at our collection of instructional video tutorials. They address a variety of issues and will help you quickly find your way around our Web Site Control Panel.

  • Intuitive help center

  • A 1–Hour Response Time Guarantee

  • We back up all semi–dedicated servers with a 24–7 client support service and a 60–minute support ticket response time guarantee. Our trained support engineers will be available 24–7 to respond to your inquiries and to deal with any problem that you could run into. Just submit a ticket from the Help Center section and we’ll respond back to you within a minute.