• 1 hour ticket response
  • 1 hour ticket response

  • We are specialized in providing a rapid and appropriate answer to every trouble ticket submitted by a customer. Our seasoned help desk support staff members will review your problem and will think of the most effective option. We offer a 1–hour response time guarantee for all trouble tickets. As a matter of fact, our average client support ticket response time has proven to be twenty minutes.

  • Top quality support service
  • A Topflight Client Support Service

  • Our support staff representatives have broad experience in the Linux shared hosting packages industry and are professional enough to deliver a prompt answer to your problem. If, however, the case at hand is not within the competence of a tech support engineer, the tech support ticket will be forwarded to a programmer or sysadmin for additional investigation.

  • Intuitive help center
  • An Easy–to–Navigate Help Center

  • Built into the Web Hosting Control Panel is an intuitive Help Center, which offers different information sources. You can browse through a routinely updated knowledge base featuring web hosting account administration articles and site management articles, check out our how–to video tutorials or have a peek at the F.A.Q. section.