1 hour ticket response
We are committed to supplying a fast and appropriate solution to every technical support ticket posted by a client. Our seasoned customer support staff representatives will review your problem and will offer you the most effective solution. We offer a 1–hour response time guarantee for all customer support tickets. Actually, the average support ticket response time has proven to be twenty minutes.
An Exceptional Technical Support Service
Our tech support team members possess significant experience in the Linux web hosting market and are competent enough to come up with a rapid solution to your problem. If, however, the situation at hand is not within the competence of a client support engineer, the tech support ticket will be forwarded to a programmer or admin for additional investigation.
A User–Friendly Help Center Section
Integrated into the Web Site Control Panel is an intuitive Help Center section, which offers a variety of information sources. You can browse through a routinely updated knowledgebase offering web hosting account management articles and website administration articles, watch the how–to video tutorials or have a glance at our F.A.Q. database.