If you’ve got a website, a problem might always surface and it doesn’t necessarily have to be associated with the hosting service itself. For example, something could go wrong when you update a web application or some crucial data might be edited or erased by accident. Whatever the nature of the problem is, you will have to touch base with the respective help desk support team and ask them to restore a backup or to help you solve the problem that you are facing. How promptly they’ll do it will predetermine the time that your websites will be unavailable. For certain websites such as social networking websites or online shopping portals, a frequent unavailability too often equals losing clients and cash. For this reason, it’s pretty important that you use the services of a web hosting company that provides not only a very good client support service, but also a fast one.
One-Hour Response Guarantee in Shared Hosting
Our Linux shared hosting packages come bundled with a 60-minute reply time guarantee, which goes to say that irrespective of what enquiry or complication you might have, we’ll always be there to help you. Actually, it rarely takes more than 30 minutes to get a problem solved or an enquiry answered, and this is valid for both sales and technical matters. Our customer service staff representatives will be at your service 24/7, even on legal holidays and weekends, which means that you’ll obtain prompt help whenever you need it. We understand precisely how valuable time can be, so by the time we respond to your trouble ticket or e-mail, we’ll have explored the issue and, if we haven’t figured out a solution, we will give you more info about what you have to do on your end – when the situation requires it. With our support service, you can be certain that there will be somebody to help you out straight away, regardless of the hour.
One-Hour Response Guarantee in Semi-dedicated Hosting
We promise that if you submit a client support ticket through your web hosting Control Panel or write an email associated with your semi-dedicated server, you will obtain a response within no more than 60 minutes. You can touch base with us whenever you want in regard to general, technical or billing issues and because of the fact that we will be at your disposal 24x7, you’ll always get support in no time. Depending on the specific question or issue, we’ll provide you with more details, solve the problem if it’s been caused by something that’s within our reach or advise you on what to do on your end in case you need to alter a given setting for a web-based application that we can’t access. You can just forget about waiting for an entire day for each single response. Actually, in most cases we answer tickets and emails within 20-25 minutes max.